Shipping policy
Shipping policy for Happys Amsterdam
Shipping time:
- Your order will be shipped within 1-3 working days (Germany) of receipt of payment.
- Delivery time for international orders is usually 2–6 working days after dispatch.
- Please note that there is no shipping on Sundays and public holidays.
Shipping provider:
- We ship your order with DHL.
- For age-restricted items, we use the "DHL visual age check" (Alterssichtprüfung) service. Your age will be checked on delivery. Please have your ID card ready.
International shipping:
-
- Belgium
- Bulgaria
- Denmark
- Estonia
- France
- Greece
- Ireland
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Austria
- Poland
- Portugal
- Romania
- Sweden
- Slovenia
- Spain
- Hungary
Shipping costs:
- Shipping costs are calculated at checkout.
Delivery address:
- Please make sure that the delivery address is correct and complete.
- We deliver to the address you provide, but not to Packstation parcel lockers.
Shipment tracking:
- As soon as your order has been shipped, you'll receive an email with your tracking number.
- You can use this number to track the status of your shipment on the DHL website or app.
Damaged or missing goods:
- If you receive your order damaged or parts of your order are missing, please contact our customer service immediately at info@happys-amsterdam.de
Important notes:
- The stated shipping times are guidelines and may vary in exceptional cases, e.g. during periods of high order volume or due to unforeseen events.
- We accept no liability for delivery delays caused by DHL.