Happys shipping protection is an optional extra service for €2.99 per order. Just tick the box in your cart. If something goes wrong with your parcel after delivery, we take care of a replacement with priority and without any discussion.
Included: parcels that were delivered according to tracking but never reached you, parcels stolen after delivery, and priority handling of your claim.
Not included: wrong or incomplete delivery address, change of mind, delays by the carrier, customs duties and import fees.
Your statutory rights are not affected: if a parcel gets lost on its way to you or arrives damaged, you get a replacement or your money back even without shipping protection.